Highly Trained Restoration Specialists

When someone enters your home to assist you with a water, fire or mold issue, it is comforting to know that they have received the very best training. Our technicians here at SERVPRO of Salem/Peabody/Marblehead are continuously being trained to better serve the Salem, Peabody, Marblehead, Swampscott and Middleton communities. When our technicians are first hired they go through SERVPRO's Hero Ready training.  From there our crews receive Water and Fire IICRC industry standard training, Mold and Lead certifications, biohazard training, along with OSHA and HIPAA certifications. Each day our teams are learning about better ways to use our equipment, new techniques, and proper documentation for all files. We never stop educating ourselves so that you can be confident that you are receiving the very best service in the industry.

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Salem / Peabody / Marblehead offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)