What our Customers say...


Well, no one likes a water damage, but once you've gotten over the shock of the chaos it creates, your going to want to call SERVPRO. Why? These guys are very knowledgeable, confident and experienced in mitigation of water and mold remediation and customer service. They showed up within hours of my initial call and started cleaning and treating the affected areas and set our expectations on next steps in the process. They did daily inspections on how the area was drying out until that part was over. They were back the following week to demo the drywall that got wet, then applied a steam cleaning to the entire area with this special machine to eliminate any trace of anything to prep the rebuild project. In fact, all the equipment they used was current/new technology, to do the job right. They didn't have to do it, but they put up plastic on all doors so that no dust would affect other areas of the house. We have 3 children, so my wife and I appreciated their concern for any dust in he living areas. I won't use their names, but all these guys became part of the family while they were here and made the best of a "crappy" situation! You guys are the best, thanks again for delivering 110% we appreciate you! May God bless you all!

I want to thank Joseph for being very professional during our phone call. Also great work done by Johnny and Bobby I’d recommend them 10/10.

My experience with SERVPRO of Salem/Peabody/Marblehead was excellent. The team was responsive, professional, clean and courteous. They were careful moving my belongings and swept up their mess. They even billed my insurance company directly. I would not hesitate to use them again or refer them to others.

SERVPRO of Salem/Peabody/Marblehead is awesome! they take care of disasters quickly and efficiently!!!! Very nice people.

We recently had a fireplace issue and soot blew all over our house. We contacted SERVPRO of Salem/Peabody/Marblehead to help us clean up the mess. The SERVPRO team was amazing! The entire team was reactive, professional, empathetic and organized. From the first phone call with Jen, to the detail and organization of the manager, Joseph to the onsite coordination lead by Jackie, the experience couldn't have been more positive. My sincere thanks to the entire team for making my home livable again!! You can't go wrong with this team!

Excellent job completed by SERVPRO! I could not be happier with the results. They were responsive, professional, on time and did an extremely good job from start to finish. Joe was super responsive to my first inquiry and provided recommendations and quote very quickly. Crew Chief John and Technician Jack left my basement cleaner than I could have ever imagined and smelling great!

Very impressed with the services and cleaning from grease fire.  They made me feel like it was their home they were taking care of, very courteous and polite.  Will recommend to anyone needing their services.

SERVPRO did an amazing job helping us pull through a storm that put down more rain than our gutters could handle. Their expertise in storm cleanup and drying our building was so helpful. They probably helped us save thousands of dollars in additional repairs.

I have have heard positive reviews from a number my customers regarding SERVPRO’s communication during the April rainstorms and flooding. SERVPRO kept in contact with homeowners about their response time and if anything changed in the schedule, SERVPRO let everyone know. One of your competitors was making promises about response time and not following through or communicating with customers, so this meant a lot to our agents during such a stressful event.

"Without exception, everyone I've had contact with from SERVPRO has been extremely professional, courteous, and have had our company's best interest as their highest priority. I'm glad I called SERVPRO and would absolutely recommend them to others with similar needs."

You and your company have lived up to your company slogan: "Like it never even happened." Our Condo is back to its beautiful state and it was all done under challenging circumstances. We know it was not easy for all of you and therefore,we appreciate your accomplishments all the more.

Unfortunately my husband and I came home from church to a flooded living kitchen and room. Amazing how much damage one little pipe can do in a few hours. Our neighbor recommended the local SERVPRO Salem. The men arrived within two hours on a Sunday, explained everything and worked until it was dark. In a few days it was dry and ready for us to rebuild. We can't thank you enough.

Back in the office after a long holiday weekend, we discovered a sprinkler head had burst on the second floor and ran for who knows how long. Five offices, hallways, and a customer lobby was affected. The SERVPRO of Salem's team was great! They were onsite within an hour and helped us get back in business quicker than we'd imagined. Our tenants were very happy and SERVPRO made my job as Property Manager much easier. We will definitely recommend SERVPRO of Salem.

A fantastic team. I was beside myself when I came home to inches of water due to a broken ice maker and had no idea what to do. My neighbor suggested I call SERVPRO, and I'm so glad I did. Mike P. guided me through the entire process and was always professional, prompt and polite and I could not have asked for better service. Like their motto, they really made it like it never even happened.

I have had the best experience with this company! My dog cut himself and bled all over our microfiber sectional yesterday. The first cleaning company I spoke to turned me away saying it couldn't be done. I was not satisfied with that company's response so I called SERVPRO. I then spoke with Mike who told me there are no guarantees but they could at least attempt to get the multiple large blood stains out. His men came in and in record time got all the stains out!

I absolutely love these guys. I had so many people look at my crawl space and John and his team were the first people to tell me the mold was caused by a plumbing issue years ago. They were polite, professional and worked with my high expectations. They removed the mold, painted under the house with an anti-mold paint and put a vapor barrier down, all in a timely manner and explained the process clearer. I also liked the itemized invoice. I’m so happy I found SERVPRO of Salem.

I write today to tell you of the excellent service we recently received to dry, humidify, remove ruined building materials, and pack up our belongings until repair could be finished.

They were there promptly at 9 AM following the day it was discovered flooded and tirelessly. They were "nice" and efficient and did a great job.  (An upstairs bathroom had 2 pipes that burst and there was a lot of flooding that took place.)

Last Thursday they returned our belongings.  I was impressed with the attention to detail they had exhibited in packing up things.  The men that brought things back were excellent examples of your workforce, also.

Thank you for the wonderful service.  These men should receive a commendation for their work at our home.

As a local Salem Insurance Agent, I am very happy with the work that SERVPRO did for our clients with their sewer back up claim. I contacted SERVPRO of Salem, Peabody Marblehead on a Sunday morning and they arrived at my clients home with in two hours and were very polite and professional!  I highly recommend them!

This company is great. If you need fire damage restoration this is absolutely the company to call. They are professional and proficient – you will not regret it.

After a pipe burst, we completely dried everything and felt like we handled the mess on our own. We did not realize that mold was growing and spreading at an alarming rate. That was until we called your company and you came and thoroughly restored our Salem summer home!

The mold damage in our home nearly forced us to move out. We were really out of options until we called your awesome company! These great professionals got rid of the mold quickly and we got to stay in our home.

Billy was fantastic to work with.  He kept us informed throughout the entire mitigation process and was extremely professional in his conduct.  John came out the first night to help clean out debris and start the dry out process. Although there were others there helping that night, John stood apart in his impressive professionalism.

We moved into a brand new home last year and unfortunately had a kitchen fire.  What a mess!  I contacted SERVPRO Salem, Peabody, Marblehead and their SERVPRO Team came out the next day and made it "Like it never even happened."  The team was professional, courteous, respectful of our property and were very easy to work with during the clean up process.  I'd highly recommend them for your water, mold, etc. needs. Very responsive!

I had a fantastic experience when I decided to hire this company to make the repairs after I had some fire damage in my house. They were so polite from the first phone call through the end of the final inspection of the repairs. I am sure they treat everyone this way and I believe that anyone needing repair services will be completely satisfied with them and their professional staff.

John and his crew were great. I was very impressed with how polite and respectful they were. My basement looks better now than it did before the furnace fire! Thank you! 

Mike and his crew were very helpful through out the fir mitigation process. They guided us from the start and helped us understand what will happen.  Every time we had a question they were there to assist us and comfort us at the same time given the tragic event.  He provided exemplary customer service and we are extremely satisfied. 

The team arrived within 90 minutes of my call. They quickly got to work and before they left for the night they made sure all the water they could get up was gone and the fans and dehumidifiers were working across the entire floor. Three days later, the entire basement was dry and mold free. The agents and technicians were friendly, professional, efficient and proved their experience throughout the entire process. Thanks SERVPRO! I am glad I called you!

I called SERVPRO to get some information on removing mold from a commercial property we purchased. I spoke with Jessica who was very helpful and patient and answered ALL of my questions. I was able to get someone out to inspect the property the next day. The crew that came out was professional, respectful and very hardworking. They also were very knowledgeable and explained some of the process to my husband. Thank you SERVPRO.

SERVPRO did a great job. I am highly impressed with the crew leader James's level of professionalism, hard work, attention to detail, and the way he talked me through everything prior to performing the work so that I understood what to expect. 

The crew and office were wonderful. Everyone was very helpful and exceedingly polite. SERVPRO's tag line is "Like it never even happened." and they truly made it that way.

I have worked with SERVPRO numerous times. They are always very professional and thorough in their work and documentation. SERVPRO provides us with readings, photos, and job notes upon completion of the work which we are able to use if we decide that we need to file a claim. They offer an unparalleled level of service. 

I came home to a leak in my bathroom that had saturated the ceiling,walls and floor and created a real mess. I called SERVPRO who arrived extremely quickly and ready to help. They assessed the situation and walked me through the entire process from the initial clean up and treatment to how they would work directly with my insurance company to handle billing. There team worked efficiently and were professional and courteous the entire time. I highly recommend using them.

If you're in need of honest, professional, and reliable help when tragedy or problems arise stop looking and call these guys. I had a major mold problem in an apartment rental and the crew and staff at SERVPRO Salem, Peabody, Marblehead Massachusetts were at my door within two hours AT MIDNIGHT ON A FRIDAY to help with air scrubbers, cleaning, and problem solving. The crew that showed up were well trained professionals, took care not to damage my home further, cleaned up the mess, and cleaned up after themselves.

SERVPRO made me feel comfortable throughout the entire process. Mike allowed me to make decisions while educating me and guiding me to what needed to be done. Having no clue on what was to be done I felt at ease with his advice. SERVPRO was fast and restored my home to its original state. Highly recommend! This company was a pleasure and will definitely be using them in the future.

I encountered a flood due to washing machine hose, I must admit I was very overwhelmed with this being my first water damage. I called SERVPRO and instantly felt at ease, John was very knowledgeable and sympathetic to my needs. His response time was unbeatable, there was a crew at my home within 2 hours. The crew was professional, trustworthy and knowledgeable. They worked very hard, they were courteous, clean and timely, they also kept me informed from the beginning to the end of the process.

Recommended by a friend after I realized my home had a serious mold infestation. I am very pleased I listened to her because SERVPRO made the whole clean up process hassle free, they were so nice and respectful. Now my house FINALLY smells clean!

Hi Michael,


Thanks for the pictures from our move at Uncle Bob's storage.  My husband and I want to let you know that your crew did a great job! They were courteous, friendly, professional and very careful with our belongings. I would hire them in an instant!





Hi Michael,


Thanks for the pictures from our move at Uncle Bob's storage.  My husband and I want to let you know that your crew did a great job! They were courteous, friendly, professional and very careful with our belongings. I would hire them in an instant!





The team that came out were great. Made many recommendations and were more than helpful. Very appreciative in time of need.

Outstanding! I was very impressed with the service and the professionalism of the crew.

Very professional, knowledgeable and easy to talk with.

Excellent, high quality and professional service. Very good experience.

Very courteous, thorough and expedient! Thanks for easing the burden.

A+, professional and prompt. Absolutely fantastic finish! Thanks!

Very helpful, reliable and efficient. Great service. 100% satisfied with SERVPRO, very professional.

Very helpful and professional. Very pleased with everyone involved. They did a great job. The crew leader is someone you're lucky to have.

Outstanding! They exceeded my expectations and were very calming to me during the stress of the experience. Bravo, well done! What an awesome team at SERVPRO.

On Sunday morning (Columbus Day) I woke up at 6 AM to find my two year old washing machine had flooded over due to a faulty circuit board. After a quick phone call the professionals at SERVPRO were out to our home by 9 AM mitigating the damage. My wife and I want to compliment you and thank John for him promptness and professionalism. But most of all the fact he was able to come out so quickly on a holiday.

This company and its crew made a devastating situation tolerable. They were prompt, professional and knowledgeable. They took control and that was comforting. Hopefully I won't need their services again, but it's nice to know I can depend on them if I do.

A huge thank you to Doug and the boys. Did an amazing job. Professional and quick..... Can't say enough good things about them. BARBRA c. Peabody, MA

"SERVPRO of Salem-Peabody-Marblehead" provided professional, effective, compassionate and friendly service to my sister's home in Swampscott.
Thank you for helping us with your excellent services!

On behalf of our Board of Directors, staff and volunteers, thank you for sponsoring our 2016 Heros Breakfast. Because of the generosity of donors like you, this year's breakfast raised significant support for our critical programs. Thank you so much for the support!

Frederica Doeringer

Executive Director

This company and its crew made a devastating situation tolerable. They were prompt, professional and knowledgeable. They took control and that was comforting. Hopefully I won't need their services again, but it's nice to know I can depend on them if I do.